FAQs

  • How to rent with Kolette?

    For home rental, it’s just 3 easy steps:
    (1) Browse our home collections from Kolette website
    (2) Contact us for an on-site tour
    (3) Sign the lease agreement

    You can search products by location or by house layout. The location is categorized by Taipei MRT station. As for the layout, there are 3 beds, 2 beds and 1 bed to choose from.

  • Do I have to sign the lease agreement?

    Yes. Lease agreements are to protect both the landlords and the tenants during tenants stay. If you have any questions or concerns about the contract, we are here to help.

  • Can I pay rent with a credit card?

    Currently we only accept cash or bank transfer as the payment method. We will update our customers once there’s any new payment method added.

  • Can I terminate the contract early?

    We understand there are situations when you may need to move out before the contract ends. Normally we ask tenants to provide 1-month early termination notice.

  • Will I have a penalty if I terminate the contract early?

    If you are able to provide 1-month notice, then we will not charge any early termination penalty. Otherwise, a 1-month rent penalty may be applied.

  • Will I get my deposit back when I move out?

    We will conduct a move-out inspection when the lease agreement expires or when tenants give a notice to vacate. We will return the full amount of deposit if the result of inspection meets the criteria. Please contact us for more details. 

  • When will I get my deposit back?

    Once the move-out inspection is done, we will return your deposit within 3 business days. 

  • What if I am not happy with my stay?

    During your stay, you are welcome to communicate with the Kolette team about your needs and/or questions. We will do our best to make you feel at home.

  • What if anything breaks or does not work at the house during my stay?

    Please contact Kolette. We will respond ASAP and offer you solutions.

  • Do you provide cleaning services?

    Yes. Kolette provides professional cleaning services and can be highly customized. Please don't hesitate to contact us for more details.

  • Can I have pets?

    Sorry, pets are not allowed for the moment.