FAQs
Booking & Procedures
Q: How do I rent with Kolette?
For home rental, it’s just 3 easy steps:
(1) Browse: Search by MRT station or layout on our Kolette official site.
(2) Contact : Message us for an on-site tour.
(3) Sign: Complete the lease agreement and you're ready!
Q: Can I reserve a room without paying?
To ensure fairness to all guests, a room can only be reserved once the deposit is paid and the lease is signed. Until then, the room will remain available.
Q: Can I extend my stay?
Extensions are subject to availability. If there are no other bookings for the requested dates, you may extend your stay by signing a renewal agreement and completing the payment.
Payment & Contracts
Q: What are the payment methods?
We accept Bank Wire Transfers and PayPal.
Q: How much is the deposit?
For short-term (non-yearly) rentals, the deposit is typically one month’s rent or less.
Q: Are utilities included?
For short-term rentals, the rent is all-inclusive (Wi-Fi, water, and electricity).
Q: Will I have a penalty if I terminate the contract early?
- 1-month notice: No penalty.
- Less than 1-month notice: 1 month's rent will apply.
Stay & Services
Q: What if I arrive early for check-in?
For early arrivals, we recommend booking the previous day to ensure the room is cleaned and ready.
Q: Do you provide daily cleaning?
We offer customized professional cleaning for an additional fee. Contact us for scheduling.
Q: What if something breaks or doesn't work?
Contact Kolette immediately. We provide prompt maintenance and solutions to ensure your comfort.
Q: Are pets allowed?
Pets are currently not permitted at Kolette properties, as we aim to maintain a comfortable environment for all guests.